Introduction
These Terms & Conditions ("Terms") form a binding agreement between you ("User", "you") and the Masar Platform ("Masar", "we", "us"). By accessing or using any of the Masar Platform's services, you agree to be bound by these Terms. If you do not accept any provision, please do not use the Platform.
Definitions
Masar Platform ("Masar")
An online platform that offers interactive educational content and personalised recommendations powered by artificial‑intelligence technologies.
Service
All features, functions, and activities available on Masar, including personalised reports and AI‑based recommendations.
User
Any individual who visits or in any way benefits from the Platform.
Content
All information, data, conversations, and responses produced or received by the User or the Platform.
Platform Usage
Licence
The Masar Platform grants you a personal, non‑transferable, non‑exclusive licence to use the Platform in accordance with these Terms.
Purpose of Use
Use is limited to personal academic‑guidance purposes. Any commercial or collective use requires our prior written consent.
Age & Capacity
You must have full legal capacity to use the Platform. If you are under the age of majority in your jurisdiction, you must obtain consent from a parent or guardian.
Data Accuracy
AI recommendations rely on the accuracy of the information you provide; you are solely responsible for the correctness of your data.
Intellectual Property
Platform Rights
All intellectual‑property rights (software, designs, logos, etc.) belong to or are licensed to Masar.
User Content
Your submitted content remains your property; you grant Masar a right to use it solely to operate and improve the services, with no unauthorised commercial exploitation.
Trademarks
Masar trademarks and logos are legally protected and may not be used without written permission.
User Obligations
Legal Use
You shall comply with all applicable laws of the Kingdom of Saudi Arabia (or your own jurisdiction) and refrain from conduct that harms the Platform or others.
Account Security
If registration is required, you are responsible for safeguarding your login credentials.
Prohibited Content
Posting illegal, offensive, or harmful content (including viruses or malicious code) is prohibited.
Respectful Communication
Maintain polite, respectful dialogue with support staff and other users.
Modification & Termination of Services
Service Changes
Masar may modify, suspend, or discontinue any Service at any time without prior notice, and we shall not be liable for resulting damages.
Changes to Terms
We may update these Terms at any time. Material changes will be notified, and continued use after publication constitutes acceptance.
Disclaimer & Limitation of Liability
Platform Provided "As Is"
AI services are provided without express or implied warranties. Accuracy may vary with user inputs and technical factors.
Limited Liability
Masar is not liable for any direct, indirect, incidental, or consequential damages.
Personal Decisions
Masar supports educational decisions but does not replace professional counselling; final choices remain your responsibility.
Termination
Account Suspension
We may suspend or terminate access immediately for violation of these Terms or illegal activity, without liability.
Survival
Intellectual‑property clauses, disclaimers, and liability limits survive termination.
Subscription Details
Service Scope: A monthly auto-renewing subscription that provides immediate and unlimited access to Semo chats and major‑recommendation reports.
Self‑Cancellation: You can stop renewal at any time from the Manage Subscription page.
Your access remains active until the end of the paid cycle.
Refund‑Eligible Cases
Duplicate / erroneous charge: You were charged twice or the service did not activate after payment. (Full refund)
Initial activation failure: You could not start a chat or generate a report within 24 hours of payment despite contacting support. (Full refund)
Unintentional renewal: A renewal fee was charged, you have not used the platform since that charge, and you submit a request within 24 hours of the renewal. (Full refund and subscription cancellation)
Non‑Refundable Situations
More than 24 hours have passed since the auto‑renewal charge.
Violation of the Terms of Use leading to account suspension.
How to Request a Refund
Send a WhatsApp message to +966599437879 with the subject "Refund Request".
Include in the message:
Your registered mobile number on Masar
The date & time of the charge
A brief description of the issue and, if available, a screenshot of the bank notification
You will receive an acknowledgement within 2 business days.
Once verified, the amount will be returned to the original payment method within 7–14 business days
Applicable Law & Jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute shall be submitted to the competent courts in Riyadh, KSA.
Contact
For questions or complaints about these Terms or our Subscription Policy, contact us on:
contact@trymasar.com
All rights reserved © Masar 2025